#email-sms

archived the channel

We’re excluding texans from sending for now until we hear more info from our client’s legal teams.

May just go ahead and set a bond up to be on the safe side. Still waiting for clarity from everyone we’ve asked: legal, Klaviyo, and our email agency

Interesting breakdown <@U08GMTJRYJD>! That Gdoc is super useful. 100% agree with you, its going to be tough to regulate on excluding/segmenting. Even with gray area interpretation of the law and what a “customer” actually is and if you can actually send to them, its an expensive and risky way to FAFO.

Shameless plug as well, dropped a video on this yesterday breaking it down: https://youtu.be/84X1dVUbB50

Only to option to consider.

Klaviyo or Omnisend.

If price is your concern, then go with Omnisend.

Here's what I would do:

1. clean out the list - any > 5 email unopen, supress a. bounce/ spam - suppress also
2. There's multiple ways of dealing with rest: a. you can sort by order value b. there should be an acquisition filter in the reporting; if not send an email out and get people to update their preference i. you can say that we have something special coming up and we want to ensure that your details on file is correct, then people click to update their details; for companies, they have to update company name; those who put N/A are a person

Hey, has anyone here used Bitespeed as an overall marketing platform for email, sms and whatsapp? Have some questions regarding the same

Pomelo would be a great fit!! 😊

We are currently at about 20k monthly revenue. We are paying 1k for email marketing and making a little over that in campaign based revenue each month, more from email flows. Does it make sense to keep this person on?

Freelancer. Don’t have that agency $

Need an email flow wizard to help set up the foundation of my flows

Hey everyone, is Kalviyo still the defacto email app? I’m working on launching a new product and was interested in hearing if there are any new alternatives that are giving Klaviyo their run for their money, or should I just accept the fact that big K runs the show lol

not sure but @Tobi Chapman and <@U089AJHN9AB> are good

Yes we have some extensive work with a high ticket home goods retailer (aov$6000+)

They have always billed for active profiles and not just engaged profiles. The suppressed profiles are what are cancelled out from the billing. Anyone else that can receive email marketing regardless of whether the engage or not is billed in the Klaviyo plan.

In theory a prospect is suppressed because either they opted out of your emails or you manually suppress them because they have not been opening or engaging with your content. Their behavior on your site does not automatically make them resubscribe or active unless they actually resubscribe. This is true in case they have opted out so even if you unsuppress them manually or by API because of the active behavior they will still not be able to receive emails because they are unsubscribed

Suppressed profiles were never billed and they're not going to start them now

The only change that is happening on February 18 is automatic downgrade of your account around slow periods if you're sending less emails and automatic upgrades which was already a feature for as long as I remember

They will adjust the billing around holidays when you need to send more emails but technically no other change is happening that should cause any serious threat to anything

Hi guys! Does anyone have an idea of how to stop shipping protection from showing up in dynamic product blocks on Klaviyo?

Hi guys! Has anyone used the reviews feature on Klaviyo? Is it effective?

Working on that - we’re setting up a system, will be working mid feb

has anyone tested unique codes vs generic codes for the email newsletter popups?

I'm looking for help with tech set-up for the Klaviyo domain of a start-up I advise (DMARC, DKIM, Google Postmaster). I tried to muddle through it, but it wasn't set up right. They're very budget-constrained (I work for equity). Anyone able to knock it out for a small flat fee?

Actually, there isn't any reliable software that will do this, unfortunately

@Wiehan Britz ^

Yes I’ve noticed that too. If you have the bot click settings done correctly, it’s likely post holiday fatigue.

Hey guys! Would you recommend Klaviyo for SMS instead of Postscript or Attentive? I've worked with all 3 but trying to figure which would be most effective for my client

Hey guys! Any recomendations for a swiss-army email mktg freelancer, whose great with design + copywriting + klaviyo strategy? We have our core flows set up, so just looking for someone to work on ongoing audience re-engagement, newsletters, educational campaigns, etc. 4-5 emails per month. We’re currently bootstrapped so trying to keep to $500 per month budhet. Brand is a cool longevity brand: junglongevity.com !