Jarrod Sanders

#marketing-cx-cs-retention - January 23, 2026 at 11:47 AM

Yeah for us (when dealing with warranty or repair) it would cost more to get the product back, fix and send back to the customer than to just issue the store credit and move on… which then brings them back to the store for the upsell. We offer a discount for any bundle so when they add their replacement to the cart they are prompted with the discount for another. It’s been working great.

#marketing-cx-cs-retention - January 14, 2026 at 10:59 AM

@Henry Johnson Under the customer profile you can add store credit and the customer gets an email confirmation.

#meetups-events - January 06, 2026 at 12:31 PM

If you happen to be at Surf Expo this week stop by Melonz booth 506 and say hey.
https://surfexpo.com

#general-chat - December 15, 2025 at 06:33 PM

I haven’t seen this either. I have found sidekick to be very helpful as well!

#general-chat - December 13, 2025 at 04:06 PM

It took me 6 months and about 20 hours in the chat and 15 category submissions to get approval in eyewear. It was brutal. I just kept grinding on it and eventually got the submission right I guess. Wish I had a solution for you!

#marketing-cx-cs-retention - December 12, 2025 at 06:46 PM

I just started issuing store credit in Shopify for warranty & repair issues. Now instead of a return/exchange process we just give them store credit. So far the upsell rate when they come back has been amazing. This certainly turns my frown upside down.

#general-chat - November 25, 2025 at 08:05 PM

I am not on plus. Seems like they recognize this is a big problem and just enabled it for me.

#general-chat - November 22, 2025 at 11:08 PM

Thanks for the responses! After some more research I finally hit up Shopify support and they enabled bot protection for me and it looks like its working.

#general-chat - November 21, 2025 at 04:29 PM

Is anybody else getting hit with these scammers testing credit cards at checkout on Shopify? I have 1,000's of abandoned checkouts and get the pleasure of cleaning all of this up in Shopify and Klaviyo. A fine waste of a morning and got to install another app!

#marketing-seo-affiliates - November 07, 2025 at 08:08 PM

We’re launching on TikTok Shop this month. I’m not a big fan of sending product to nowhere (creators who don’t post) but as new brand with a disruptive take on a big category we have to test it out. I’ll keep you guys posted!

#general-chat - December 05, 2024 at 10:42 PM

Use a flat rate based on order weight. Ex: $10 for 1-2lbs, $15 3-10lbs, etc. You can set this up in Shopify shipping. And you need to add the correct weight in oz to product variants. I used Shipstation to give me the avg cost of shipment by weight and setup the rate schedule accordingly. Lots of other options like live rates but I found this to be the easiest.

#general-chat - November 01, 2024 at 11:06 AM

We’re a new brand with a disruptive take in a seasonal, saturated market (Sunglasses). Trying to decide whether to start Meta ads for BFCM/Holiday or wait until Spring. Jump in now and learn which creatives and ad copy work best for the upcoming season? Or will CPMs be too high for holiday? Thanks!

#podcast-limited-supply - September 29, 2023 at 01:25 PM

Thanks Filip! Lets say you are six months out & your product will not be ready for photo, video/organic posts & giveaways until a month before launch. You have a coming soon landing page with a giveaway for email signups & want to generate buzz to drive to traffic to the LP.

#podcast-limited-supply - September 28, 2023 at 03:37 PM

What are 3 ideas to build a solid brand audience with six months to launch without paid ads?