Thread in #marketing-cx-cs-retention - Limited Supply

Jarrod Sanders December 12, 2025 at 06:46 PM

I just started issuing store credit in Shopify for warranty & repair issues. Now instead of a return/exchange process we just give them store credit. So far the upsell rate when they come back has been amazing. This certainly turns my frown upside down.

Deb Mukherjee December 12, 2025 at 06:57 PM

Love a good use-case for store credits!

Shin Takeda December 15, 2025 at 04:54 PM

Love this! Such a smart move. Curious who else is using store credits like this or seen interesting upsell plays with it? @Mike K @Evadney @Jeremy Watson @Hongying Song <@U08KSCGLKUY> @Tobi Chapman

Evadney December 15, 2025 at 05:06 PM

Nice haha. If it makes sense for the product, I always turn on the upsell and Shop Now features in Loop Returns. A bit trickier for cosmetics but we get good redemption.