Kris Watts's Profile
Kris Watts
Recent Messages
#cx-retention - July 25, 2025 at 12:41 PM
It settled at 17.1% last 30 days. SMS opt in is also very good.
#cx-retention - July 25, 2025 at 12:40 PM
yeh its solid <@U07KL3TGX8X>
#perks - July 09, 2025 at 03:31 PM
Yeh I was wondering how or if you tie the seeding into the potential content. I guess its a relationship builder if anything; some will succeed and some nothing will come from.
I would love a copy of the video if you are willing to share!
#general-chat - July 09, 2025 at 03:29 PM
Get them to do a little skit with you. Tell them to give you $1 cash, and then you return them $15. Then get them to give you $100, and then give them $1500 in cash back.
See if they understand the principal of ROAS. In saying that, yes this doesnt mean much until you can see results at scale.
#general-chat - July 08, 2025 at 10:20 AM
Turn the ads off and ask if you are still outside of the budget?
#perks - July 07, 2025 at 06:23 AM
Question. We have a brand that does around 12-15M per year. We have a full time influencer manager, plus other roles, like marketing manager, content creator, graphic designer etc.
How much gifting and influencers would you aim to work with in a monthly block?
How much gifting would you allocate to
• no exceptions just gifitng
• Content creation
• Influencer posting
In perspective we spend around 30% of revenue on ads.
Thanks in advance.
#logistics-operations - July 06, 2025 at 03:26 PM
Most factories have their own options and can on change the fee to you.
#wins-and-humblebrags - July 06, 2025 at 06:28 AM
Well played. What’s your brand
#everything-marketing - July 05, 2025 at 01:17 PM
Upload your sales data to chat got in a clean csv format and ask the question
#cx-retention - July 04, 2025 at 06:25 PM
I’ve never tried attentive. I moved from just uno due to the tech they had over kalviyo
#cx-retention - July 04, 2025 at 11:48 AM
I’m currently in Europe of a 7 weeks holiday 🌴
#cx-retention - July 04, 2025 at 11:46 AM
Yeh amazing! Dm me if that best. Thanks so much
#cx-retention - July 04, 2025 at 11:43 AM
All brands are in difference niches.
Apparel
Bedding
Lifestyle/travel
Baby
Baby is performing easily best
#cx-retention - July 04, 2025 at 11:42 AM
Yeh I like that! We have been working really hard on post purchase at the moment, as we identified that our repeat purchase rate was between 8-14 percent over the brands. When we worked out the revenue that can come from moving the needle from say 13 to 16% RPR, it was mind blowing.
#cx-retention - July 04, 2025 at 11:37 AM
I haven’t really thought about it much to be honest, I’m focusing on the other brands as the results were good but not as good as this one.
I’m intrigued at how the conversion goes for these newly opted in customers and how to translates to revenue.
This brand in particular has a long purchase cycle, as it’s in the baby niche.
#cx-retention - July 04, 2025 at 11:28 AM
Yeh good to hear! We worked with Corey who was excellent with my team.
Going from like 8 emails a day to over 100 is impressive. Plus we are attaining a heap of addition information through questions/quiz etc.
#cx-retention - July 04, 2025 at 11:22 AM
Just a shout out to pop up software. We were on boarded a month ago and went from a 2-3% email opt in to over 21%. We have maintained if not increased revenue since going live, and can confirm we have also seen great results on 3 other sites now we also implemented it on.
It’s also worth noting you work with the founders during the onboarding and they make it super easy for you. They run split testing free of charge and you can tell they want the best for your business.
Let me know of anyone wants an intro.
#paid-media - June 28, 2025 at 04:36 PM
Tiny audience?
#paid-media - June 19, 2025 at 04:43 AM
This would just be showing delayed data more than likely.
#everything-marketing - June 10, 2025 at 10:27 PM
Any recommendations for a good theme for an apparel/dress brand?
#paid-media - June 04, 2025 at 06:39 AM
I would like to be, but a little too far from Aus.
#perks - June 04, 2025 at 03:15 AM
We just met with Corey from Alia. Looks super interesting and ticks all the boxes we need.. Thanks for the recommendation.
#cx-retention - June 03, 2025 at 10:46 PM
We my current flows are super tight at the moment, but I thought given the time to some one making a purchase is a lot longer make me think I needed to stretch it out.
So I am going to run a split test (see attached also)
#paid-media - June 03, 2025 at 02:37 AM
no problems at all. You should see that opt in increase without a doubt.
#paid-media - June 03, 2025 at 02:20 AM
Nice! I just checked out your site.
One thing I would look at doing is optimising your opt in pop up but stripping it right back and literally capturing the email.
Here is an example. Step 2/3 you can collect more info.
#paid-media - June 03, 2025 at 01:00 AM
yeh that makes sense. What are some 3rd party sites people are using if they don’t have the resources to build out their own site?
I really like this idea, and keen to explore it more.
#paid-media - June 03, 2025 at 12:57 AM
Thanks for the quickly reply. So the website would need to be build out so it feels like a decent and reputable site.
#paid-media - June 03, 2025 at 12:46 AM
are you referring to your own independant domain that you own to host the article? Or do you use advertorial style websites that host these?
Sorry, im just trying to get my head around it.
Any examples anyone can share would be much appreciated.
#perks - June 02, 2025 at 10:25 AM
ok thanks @Deb Mukherjee
#perks - June 02, 2025 at 08:56 AM
@Deb Mukherjee Im keen to check these guys out. We are on Just Uno. Sooo clunky however they have some good tracking tech where they identify visitors / Session #'s etc. Do these guys have this type of tech
#cx-retention - May 30, 2025 at 01:25 AM
I’m reviewing our Klaviyo abandoned cart and checkout flows and wanted to get some input.
Product type: Mid-high AOV (avg. order ~$220)
📈 Customer behavior: Based on post-purchase surveys, only ~40% of customers order within 7 days of first seeing the product. A good chunk take 14–30+ days.
🧠 Here’s what I’m proposing:
Added to Cart Flow
– Runs over ~15 days
– 5 emails
– Starts with a reminder (no offer), then escalates to 10% and finally 15%
Checkout Started Flow
– Runs over ~10 days
– 5 emails
– Faster pace with stronger intent assumed with offer introduced earlier
Curious to hear if you think these timeframes are too long, too short, or if you’d structure it differently based on this kind of buying behavior?
Thanks in advance! 🙏
#paid-media - May 22, 2025 at 05:11 AM
Maybe post some additional details and there will be people on here for sure that can help. Screen shots are super helpful
#paid-media - May 15, 2025 at 12:24 AM
A decent facebook rep is offered when you are spending probably over 100-150K per month. The Meta Marketing Pro reps that reach out to you are just not worth the time
#paid-media - May 14, 2025 at 10:33 PM
They are working through a resolution now
#paid-media - May 14, 2025 at 10:33 PM
yes we have had the same thing when on boarding new staff. See errors attached.
My Facebook rep sent me this link to log a support ticket.
#finance - May 08, 2025 at 01:13 AM
Interested to look into this
#everything-marketing - May 08, 2025 at 01:03 AM
Is anyone here using Instant.one? or is there anyone here from Instant.one? This is the one that @Nik Sharma has spoken about on the podcast a number of times.
I have just gone through the onboard process which was seamless, though I have some queries with how the customers are been identified.
Looking at some of the conversions I see where the website visitor comes in from paid social media traffic and views products, however the customer is quickly identified with the Instant PIXEL and not the regular Klaviyo Pixel. Its at this stage that the website visitor has not even signed up to the mailing list, so Klaviyo and Instant pixels should both be collecting basic information like ** Pages viewed * Products viewed * Items added to cart and * Checkout started*.
Does anyone have any insights here. It seems odd that the regular Klaviyo flow doesnt have first dibs at this visitor?
#everything-marketing - May 08, 2025 at 01:03 AM
Is anyone here using Instant.one? or is there anyone here from Instant.one? This is the one that @Nik Sharma has spoken about on the podcast a number of times.
I have just gone through the onboard process which was seamless, though I have some queries with how the customers are been identified.
Looking at some of the conversions I see where the website visitor comes in from paid social media traffic and views products, however the customer is quickly identified with the Instant PIXEL and not the regular Klaviyo Pixel. Its at this stage that the website visitor has not even signed up to the mailing list, so Klaviyo and Instant pixels should both be collecting basic information like ** Pages viewed * Products viewed * Items added to cart and * Checkout started*.
Does anyone have any insights here. It seems odd that the regular Klaviyo flow doesnt have first dibs at this visitor?
#everything-marketing - May 08, 2025 at 01:02 AM
d
#paid-media - May 06, 2025 at 08:16 AM
commenting to see comments on this. Thanks
#cx-retention - April 29, 2025 at 03:49 AM
I have been doing some deep diving on one of our brands that has had some pretty solid growth over the past 3 years.
Here are some key metrics in the image below. This is a lifestyle brand selling items such as water bottles, travel and lifestyle bags, lunch ware etc.
I was fascinated to see that only 12.5% of our customers make a second purchase, when I would consider that many of our products tie in with each other.
We then looked into incremental uplift by improving the second purchase rate from 12.5% to 20% or 25%. Obviously this is not easy, however I feel like there are some easy wins here.
There are many things like post purchase flows that we have in place, however we might not be agressive enough with these or getting our timeframes wrong in when we are making these offers.
We are dropping new products regularly, which is one easy way to get second purchases however I feel there is still plenty of opportunity outside of these new product launches to see success.
Any feedback welcome!
#cx-retention - April 29, 2025 at 03:44 AM
I have been doing some deep diving on one of our brands that has had some pretty solid growth over the past 3 years.
Here are some key metrics.
#wholesale-tariffs - April 18, 2025 at 11:48 PM
Something I am definitely considering. I am in the linen apparel business, so I am exploring Portugal at the moment who have some good quality factories. Obviously price point is more expensive, though its cheaper than the 145% tariff.
#australia - April 18, 2025 at 02:15 AM
yes I am @Bella Smith
#wholesale-tariffs - April 17, 2025 at 09:16 PM
FYI your instagram link on your website doesn’t work <@U087JMS6328>
#wholesale-tariffs - April 17, 2025 at 09:13 PM
Thanks Simba. They have told me that when it goes with FedEx or DHL it’s cleared in the Air and is based on where the product is manufactured, where as with Aus Post it’s where it is shipped from..
Where did you find any confirmation of this?
#wholesale-tariffs - April 16, 2025 at 08:08 AM
This is what I was just advised from Australia Post here in Australia which I found interesting.
Country of Origin can be country of shipment, not country of manufacture. They have even published it on their website.
I still am struggling to find any backup information to prove this is the case.
#wholesale-tariffs - April 16, 2025 at 08:07 AM
This is what I was just advised from Australia Post here in Australia which I found interesting.
Country of Origin can be country of shipment, not country of manufacture. They have even published it on their website.
I still am struggling to find any backup information to prove this is the case.
#everything-marketing - March 28, 2025 at 09:50 AM
Hahah I didn’t even know there was a page builder with the same name
#everything-marketing - March 27, 2025 at 10:59 PM
Has anyone used Profitpeak?