Prateek Jain

#general-chat - March 25, 2025 at 04:11 AM

Any recommendations for a good PR agency in Canada? Looking for some binge PR and not long term contracts.

#cx-retention - March 05, 2025 at 08:51 AM

We follow a 2 step process here (for right address, but missing package)
1. For large value orders, to weed out fraud, we first ask the customer to wait for a couple of days to see if USPS delivers the package (they often mark it delivered before delivering), and then file a missing mail case with USPS. If USPS is not able to find the package, we ask for a confirmation that USPS sends about it. This step has been solving 70-80% cases for it, and we don't hear back from the customer most of the times.
2. If the customer is engaging and actually files the missing mail case, we ship them a replacement and absorb the cost
From the language of the message exchange, our team is able to infer many times if it is a genuine case.

#amazon - January 09, 2025 at 05:51 AM

Does anyone use Amazon AWD for storing inventory? It seems like a good option compared to our 3PL, but I am worried about what happens if we need to remove inventory for some reason - new packaging/delisting/recall etc. Is it easy, or as bad as getting inventory back from FBA warehouses - which often times appear in multiple small shipments over 4-8 weeks.
Will appreciate any insights here!

#paid-media - May 13, 2024 at 05:31 PM

Thanks Jesse. I guess finding and trusting a freelancer is harder

#paid-media - May 10, 2024 at 08:26 AM

Anyone here has tried Hawke for paid media? I see mixed reviews online, but I remember reading good things here in the past (too bad can't search history anymore). Budget ~50k a month. Asking for a friend.

#general-chat - February 14, 2024 at 03:23 AM

I face the same issue, and usually have to click the send a text, and then click send code to get an SMS

#everything-marketing - February 08, 2024 at 11:44 AM

what do you mean by spam order? high risk of fraud? or high cancelation/returns?
There are a few services that help with fraud protection and even protection. I can introduce if that helps

#self-promotion - February 08, 2024 at 11:32 AM

my wife just launched this ad a couple of days ago. I thought it was pretty funny

#general-chat - January 19, 2024 at 05:47 AM

Hearing last 2-3 days have been really bad for many brands across Meta. Similar CPM, but CVR dropping with low quality traffic coming through

#everything-marketing - December 07, 2023 at 04:59 AM

We dabbled with it for a while, but the purchasers form less than 5% of your target audience and spend. In return the comments and validation they can provide to a creative can help make the creative engaging and lower the CPMs significantly. So my take has been to let FB optimize between new and existing customers, but keep an eye on Audience split for your internal RoAS targets

#general-chat - December 05, 2023 at 03:34 PM

Has anyone used or know of Bango Audiences (https://bango.ai/)? They claim they can tap into competitor customers through payments data they have. But their payments platform seems very small, and website looks rather untrustworthy.

#general-chat - December 05, 2023 at 02:13 AM

I have loved reading these business books which have some ecom component in them: Delivering Happiness (Zappos), The Messy Middle (Behance), The Everything Store (Amazon), Building A StoryBrand

#tech-talk - December 03, 2023 at 11:44 AM

thanks for the headsup. I just sent them a termination notice 6 months in advance 😅

#general-chat - November 14, 2023 at 06:25 AM

We have had excellent experience with Cahoot so far for my wife's supplements business.

#general-chat - October 13, 2023 at 04:38 PM

I am between US, Canada and India, but Parts Avatar is in Toronto

#general-chat - October 07, 2023 at 01:30 PM

Sending a DM

#general-chat - October 05, 2023 at 01:30 PM

Anyone looking for 1000+ tshirts/hoodies/merch printed ->
We just had our first batch of promotional tshirts production done and had a great experience. The team running it is in Toronto and India, but can service any country.
The quality is unbeatable, and cost is less than half of what it would cost to do locally. They also helped us with designing and took care of process end to end.
Will be happy to connect if anyone needs.

#paid-media - October 05, 2023 at 03:39 AM

Shipping is separate and Faire had option to generate the label and pass the cost to the buyer

#general-chat - September 26, 2023 at 05:55 AM

on Shopify? You may have to use an app like this one
https://apps.shopify.com/personal-discount

#general-chat - September 26, 2023 at 05:53 AM

sticky CTA should be on product pages. The Add to Cart button that you have in the first fold should 'stick' to the top or bottom of the page when someone scrolls past the first fold. Example from my wife's store:
https://www.freshlymoms.com/products/irregular-periods-support-womb-rebalance

Also, your CTA should ideally be a different color than everything around it. Right now Shop Pay is the brightest CTA on the page. Unless that is intentional, pick another accent color that you use only for CTAs (doesn't have to be very bright, but just different than everything else)

#everything-marketing - September 26, 2023 at 05:40 AM

We had a few calls with them, but couldnt justify the cost for ongoing monitoring specific to checkout.
I would recommend checking out LogRocket. It's a single tool that take care of UI/UX analytics, session recordings, and bugs in the full funnel.

#paid-media - September 13, 2023 at 05:23 PM

@Mordechai Nir images definitely help, but the copy should be written making the customer the hero and your brand the sidekick that's assisting the hero get to an end goal

#paid-media - September 12, 2023 at 07:19 AM

Just one comment from me on copy (I agree its a bit too much text) - the copy is very heavy on what the product is and its features, rather than the customer and the result. Use a lot less 'our', 'this product', etc., and a lot more 'You', 'Your, etc.

'Say goodbye to embarrassing sweaty underarms'
'Stand closer, confidently!'
'70% men are heavy sweaters. Only 20% do something about it. Don't be the majority.'
'No mo BO'

#general-chat - September 07, 2023 at 03:13 AM

Not sure what the product is, but limited time bundles (offering a higher value than individual items), or special edition products could add urgency to customers to take out their wallets. I have also seen digital items like 2 year warranty, ebooks, vip loyalty tier, etc being added for free above a certain cart value as offers.

#paid-media - August 28, 2023 at 04:03 AM

We haven't. Do you have experience with them?

#limited-supply - August 24, 2023 at 05:27 AM

Using YouTube ads for conversions, instead of just branding. Our brand is a high intent, need based category (auto parts), and we haven't used YouTube yet as we keep hearing that it is very top of the funnel. Do you know of any brands that extract purchase intent? Afterall YouTube is also a massive search engine.

#paid-media - August 24, 2023 at 05:24 AM

Sanitizer cant take the dirt off like WaterWise did in this video! Your hands might be sanitary, but not necessarily clean.

#paid-media - August 21, 2023 at 05:06 PM

Looking for a supplement manufacturer in the US to manufacture vegan capsules with herbs/vitamin blends. Would appreciate any leads or introductions. Current supplier has been giving a hard time meeting turnaround times and is painful to deal with.

#general-chat - August 08, 2023 at 04:35 PM

Wise is good. Wouldn't recommend Payoneer. Citibank would be a lot more paperwork to open I think.

#jobs-and-talent - July 03, 2023 at 07:55 PM

Thanks @Jordan Bazouzi!
@Phil Li, sending you a DM

#jobs-and-talent - July 03, 2023 at 11:37 AM

Thanks a lot Jacob. For Amazon our focus is on getting the Buy Box, as we are just resellers of most products that we intend to list. So maintaining a healthy account, reduce returns and optimize pricing would be the key requirements there.

#jobs-and-talent - July 03, 2023 at 11:00 AM

Hi all!
Looking for a person/team/agency who can help us grow e-bay/Amazon channels. We have a very large catalog that we feed through APIs, but need help getting more organic visibility in marketplaces. Any referrals would be appreciated. I have heard good things about Philippines and India for such talent, but not sure where to look.

Thanks in advace!

#cx-retention - July 03, 2023 at 10:31 AM

We have been relying on Google/Bing ads, SEO and email marketing. Just started thinking about getting active on social medial. Auto Parts DTC.