#amazon

Amazon

Thread

Jesse Tilner March 24, 2025 at 09:30 PM

any idea why my brand would be “at risk of deactivation” when I have 0 points against me and in the green?

Andrew Bonasso March 24, 2025 at 09:46 PM

Hey Jesse! Any chance you're operating a new account, or need to verify some identity or account info?

Jesse Tilner March 24, 2025 at 09:48 PM

3 years old! Never had an issue. Warning popped up in my app over the weekend

Andrew Bonasso March 24, 2025 at 09:48 PM

There should be a reason, just need to find it. Any recent notice in performance notifications ?

Jesse Tilner March 24, 2025 at 09:49 PM

nothing anywhere, maybe just Amazon being Amazon?

Andrew Bonasso March 24, 2025 at 11:07 PM

Hm, head scratcher for sure!

Kim Mazzilli March 25, 2025 at 09:23 AM

Any invoices needed from a customer ?

Katie Kay March 25, 2025 at 05:01 PM

Sometimes you need to re-certify your business info even if you’ve been selling for a while, it could be that

Andrew Bonasso March 25, 2025 at 07:29 PM

That's a good point. Double check your accounts settings > business info page.

If still nothing, might be worth a call to Amazon Account Health Support team to confirm.

I have experienced situations where this message has been present and no action needed to be taken, but it's not common.