#paid-media

Thread

Chloe Fields May 14, 2025 at 04:49 PM

I am running into issues simply creating a Facebook account to run ads. Does anyone have experience with this? Every time I create a personal account I get a nondescript message that my account has been suspended, I appeal, and then my account is permanently disabled. This has happened with 4 different email addresses/attempts. I have an ads guy who is running ads from his account, but I can't access or have visibility without my own. Prior to this, I have never used Facebook, and it seems like Facebook has an issue with me, possibly because of that? Can anyone help?

Brett Weisberg May 14, 2025 at 06:43 PM

having a very similar issue

Chloe Fields May 14, 2025 at 10:21 PM

It's so strange and maddening! Have you found a workaround, or what are you doing?

Brett Weisberg May 14, 2025 at 10:23 PM

no, everything i try ends up in an error

Kris Watts May 14, 2025 at 10:33 PM

yes we have had the same thing when on boarding new staff. See errors attached.

My Facebook rep sent me this link to log a support ticket.

https://www.facebook.com/business/help/support/get-help

Kris Watts May 14, 2025 at 10:33 PM

They are working through a resolution now

Brett Weisberg May 14, 2025 at 10:36 PM

my errors are different. says ive been restricted because it thinks i used some automations to create the account. now can’t run ads, etc

Chloe Fields May 14, 2025 at 10:56 PM

Ooh thanks @Kris Watts how do you get a facebook rep??

Kris Watts May 15, 2025 at 12:24 AM

A decent facebook rep is offered when you are spending probably over 100-150K per month. The Meta Marketing Pro reps that reach out to you are just not worth the time

Chloe Fields May 15, 2025 at 05:44 PM

Tysm for sharing