#general-chat

Thread

Brad Davis November 20, 2024 at 05:21 PM

What's everyone using for Loyalty programs? I am working with two brands (Legends/VitaCup) that are using a tool called Loot - Legends to pick their brain, let me know.

Shin Takeda November 20, 2024 at 05:22 PM

Great! Will keep an eye out 😉

Brad Davis November 20, 2024 at 05:34 PM

Let me see what I can do!

Jesse Tilner November 20, 2024 at 05:51 PM

I just switched to Raleon. So far it’s great and they have a few features in their free plan that I haven’t seen elsewhere. Moved on from Smile. Some of their team is in this Slack too. PS, LOVE Legends!

Brad Davis November 20, 2024 at 06:05 PM

Thanks Jesse! I will have to check that out. Do you see good results with points based programs?

Jesse Tilner November 20, 2024 at 06:06 PM

Thats a good question. I sell dog vitamins, so very much retention heavy, so yes the accumulation of points helps. Didn’t really think about it from apparel perspective

Brad Davis November 20, 2024 at 06:16 PM

Got it that makes sense. I like the immediate store credit options of loot alot. But I should check out some of these others.

Salima Nadira November 22, 2024 at 05:24 PM

Hey @Brad Davis, I'd love to chat with Legends about how they use the data from their loyalty program as part of their retention strategy (if they combine it with email marketing, they get sales data from their loyalty program, etc). Also happy to put them on a BFCM directory we're building this week!