#general-chat

Thread

Jeremy Sniezko October 28, 2024 at 01:54 PM

I'm working with a store that's getting almost 50% of their transactions rejected from Stripe with the message "We are unable to authenticate your payment method. Please choose a different payment method and try again." AOV is like $30. The audience is a little older so maybe they're confused with the 3DS verification. Has anyone dealt with something similar?

Honey Syed November 02, 2024 at 10:37 PM

We did but not the same issue.

They were struggling in filling out the form.

Got an AI agent built that helped them place the order by giving them directions.