#general-chat

Thread

Sean Cowie May 03, 2024 at 03:50 PM

Bit of an odd one here, I have a group of people from Venezuela who visit my site every day, add products to our cart and then never check out. On one occasion, one of them left their mobile so I messaged them on WhatsApp asking if I could help them with anything. They then immediately blocked me.

We don't advertise or even ship to Venezuela so I have no idea why it's happening and it's really messing up our analytics.

Any advice for what I can do here?

Peter Quadrel May 03, 2024 at 04:42 PM

Are they coming from ads or what?

You can block country IPs if needed.

Shin Takeda May 03, 2024 at 10:32 PM

Yep that’s weird…

Kuljit Rakhra May 04, 2024 at 02:38 AM

It’s most likely a coupon site validating discounts

Jocelyn Dunkley May 07, 2024 at 11:16 AM

If you want to block countries we’ve used https://apps.shopify.com/blocky-simple-country-blocker for a client that had an issue with a Chinese IP copying their entire site. They only shipped within US so we just blocked everywhere else.